However, if you're still getting the same result, I would suggest reaching out to our Customer Care Support Team.
It also includes how to update your past transactions in QuickBooks. See this article for detailed steps: Change the account for a product/service item. From the Income account ▼ drop-down, change the Income account.From the Action column of the appropriate item, select Edit.Locate the product and services you want to change.Go to the Gear icon⚙ and select Products and Services.You can check, if this account is associated with an item, and remove it from being a default from one of your sales items. As mentioned by my colleague, some accounts can't be deleted in QuickBooks. Hello there, appreciate you for trying all the troubleshooting steps to resolve this issue. I've got your back and am always happy to help. Please let me know if you need further assistance with this. Just in case you need additional resources while managing your accounts and banking transactions, you can as well open the topics from this link: Find help with bank feeds and reconciling accounts. To learn more about these accounts (can't be deleted, edited but not deleted or merged, can be deleted by merging), check out the information from this article: Manage default and special accounts in your chart of accounts. Besides, you can't use them for any other purpose. These are the default accounts created when signing up to QuickBooks or when certain features are enabled. However, some accounts can't be deleted or merged. You can remove the accounts that you no longer need by making them inactive. Let us figure out the possible reasons why you can't delete/deactivate the account. Thank you for joining the thread, account must be a special account created by the system. Go to the second section and choose how you want to reach them (phone, email, or chat).
Click Accounting on the left menu and select Chart of Accounts.We can create another account with the same Account Type and Detail Type: Let's get rid of this error so you can continue deleting the account. This error can occur if the system recognizes that the account is associated to Online Banking, Kelly. Were I back on QB Desktop, I'd have completely deleted them, but I know that true deletion is not an option in QBO and that setting them as inactive is the Right Thing To Do. Here's a screenshot:Ĭan any explain what/why that is, and what we can do about it? Nevertheless, while, as I say, one account deactivates with no problem, when we try to deactivate the other, we get an error saying, "You can't delete this account because it is part of the Online Banking feature". We have not set up Online Banking at all, not in association with these accounts (whatever that would even mean for a non-bank account), nor with the actual bank accounts (i.e.They differ only in their names (and there's nothing particular special in those).No transactions have been posted to them nothing journaled to them etc. The accounts have not been used in any way.According to our Audit Log, both accounts were created manually by us, not automatically by QuickBooks itself.One of them deactivates fine, but the other refuses to go. Now, as far as we have been able to ascertain: Since they'd been used for nothing, I decided to deactivate them. We're still setting up the Chart of Accounts, and recently I created a couple of new accounts - both of type Current assets - that I quickly realized I didn't really need after all. I'm setting up QuickBooks Online manually (i.e.